Privacy policy

01Information we collect

When you place an order

• Your name, delivery address and city.
• Your phone number, and email address if you provide it.
• Your order details, and any notes you add.

When you contact us

• Your name, contact details and your message, including any photos or videos you send for a claim.

When you browse our website

• Technical information such as your device, browser, IP address, pages visited and how you arrived at our site, collected through cookies and similar tools.

02How we use your information

• To process, confirm and deliver your orders.
• To contact you about your order, delivery or a claim.
• To answer your questions and provide customer support.
• To prevent fraud and misuse of our services and policies.
• To understand how our website is used and improve it.
• To send you offers or updates, only if you have agreed to receive them. You can opt out at any time.

03Who we share it with

We do not sell your personal information. We share it only where needed to run our service:

• Courier partners, who receive your name, address and phone number to deliver your parcel.
• Service providers who host our website, send messages, or provide analytics, under their own confidentiality and security obligations.
• Authorities, where we are required to by law.

04Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences, understand how visitors use the site, and measure our advertising.

You can block or delete cookies in your browser settings. Some parts of the website may not work properly without them.

05Payment information

Orders are paid by Cash on Delivery, so we do not collect or store card details on our website. If we issue a refund, we ask for the bank or mobile wallet details needed to send it, and use them only for that purpose.

06How long we keep it

We keep order information for as long as needed to fulfil your order, handle any claims, and meet our legal, tax and accounting obligations. We keep claim evidence such as videos and photos only as long as needed to resolve the claim.

07How we protect it

We use reasonable technical and organisational measures to protect your information. No website or transmission over the internet is completely secure, but we work to keep your information safe.

08Your choices and rights

You can ask us to:

• Tell you what personal information we hold about you.
• Correct information that is wrong or incomplete.
• Delete your information, where we are not required to keep it.
• Stop sending you marketing messages.

To make a request, contact us through our Contact page. We may need to confirm your identity before acting on it.

09Children

Our products and website are intended for adults. We do not knowingly collect information from children.

10Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.