Refund policy
Haku Organics Return & Refund Policy
At Haku Organics, we are committed to providing high-quality products. Please carefully review our policy below:
Returns and Refunds
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No Returns or Refunds: We do not offer returns or refunds for any products purchased.
Exchanges
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Special Case Exchanges: In certain situations, such as receiving a damaged or defective product, we will offer an exchange.
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To be eligible for an exchange, the item must be unused, and in its original packaging.
How to Request an Exchange:
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Contact Us: Reach out to our customer support team at support@hakuorganics.com within 7 days of receiving your order.
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Details to Include: Provide your order number, a description of the issue, and any supporting images (if applicable).
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Our team will review the request and assist you in arranging an exchange.
Shipping Costs:
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Exchange Shipping: Customers are responsible for the cost of shipping for exchanges, except in cases where the product is defective or damaged, in which case we will cover the return shipping costs.
Contact Information:
For further questions or assistance, please contact us at haku@hakuorganics.com.
Thank you for choosing Haku Organics! We are dedicated to ensuring your satisfaction.
